Irrespective of the fact that the hosting service supplied by the different companies is nearly the same, each provider has got a personalized platform with its own modifications and different ways to complete given procedures. That is why, a comprehensive knowledge base would be truly useful both for people with little to no prior experience and for technically capable individuals who will eventually discover how certain tasks are executed, but will waste some time in the meantime. The objective of such a knowledge base is to make the service fast and simple to use, saving users plenty of time and effort. The end result is more content clients, since they can easily find the information they are searching for, and considerably less work for the technical support team, because usually the majority of the inquiries and problems that clients have got are already described in the knowledge base. If the articles are properly written and cover more things, you’ll be able to discover more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Web Hosting

If you have purchased your first web hosting account from our company or have moved your website over to us, you’ll get accustomed to our services and our custom-created Hepsia Control Panel before you know it thanks to the fact that we have prepared a substantial knowledge base where you can find all the information that you may ever need – both general info regarding the web hosting service as a whole and more concrete info about the separate functions that you can use and the problems that you could bump into. The articles themselves are available in 2 locations. The entire article collection can be accessed through the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each and every section of the Control Panel as well. You can learn how to do de facto everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles include step-by-step guides, so you won’t ever become disorientated on account of an ambiguous text. Naturally, if you experience a more specific problem and you don’t find anything about it in our knowledge base, you can get in touch with our client service team members 24x7.