A ticketing system is the most widely used means of communication that web hosting companies offer to their customers. It is most often part of the billing account and is the very best way to tackle a problem that takes some time to examine or that needs to be escalated to a server administrator. Thus, all replies supplied by either side will be stored in the exact same location in case someone else needs to work on the issue in question and the info in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts in order to complete a given operation or to get in touch with the company’s help desk support staff. If you desire to manage a handful of domains and each one is hosted in its own account, you’ll have to use even more accounts simultaneously. It can also take a significant length of time for the hosting provider to answer your ticket.

Integrated Ticketing System in Web Hosting

Our web hosting come with an integrated ticketing system, which is part of our custom-created Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia will enable you to manage everything connected with the hosting service itself in one location – payments, web files, e-mails, trouble tickets, etc., avoiding the necessity to sign in and out of different admin consoles. If you’ve got any technical or pre-sales questions or any problems, you can post a ticket with just a couple of mouse clicks without ever leaving your Control Panel. In the meantime, you may pick a category and our system will present you with a variety of help articles, which will provide you with additional information and which may help you fix any particular issue even before you actually post a ticket. We guarantee a ticket response time of no more than sixty minutes, even in case it’s a weekend or a legal holiday.