A live chat is a real-time way of communication between a web hosting supplier's support crew and its clients. It is a very efficient method to receive some information about the web hosting services or have some issue resolved since you are speaking with a live agent. The benefits of using a live chat service rather than calling or opening a support ticket are the lower chance of mistakes at the time you exchange information like usernames or domain names, the more rapid response time as the communication is live and the fact that you don't need to stay on the chat all the time - you'll be able to do something else entirely while the agent examines the issue in question. Also, you're able to connect with a live chat room from any kind of computer which is connected to the web, avoiding the phone rates that you will have to pay in case you're calling to another country.
Live Chat Support in Web Hosting
As part of the support services that we supply for our web hosting, you can find live chat support that is available 24/7, even on holidays. You're able to contact us regardless if you already own an account or not, as we will help you with nearly anything, ranging from giving you basic information about our solutions in case you are not our client yet and you are thinking about purchasing one of the packages, to helping you with creating an email account in an email client. Some problems are more technical and time-consuming, therefore you'll need to employ the ticketing system which is built-in the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for quite a lot of things.