If you ever have any inquiries concerning the hosting service or you face a problem with your websites, you’ll have to get in touch with the hosting company’s customer support team. It may not matter how promptly they will reply when you've got a question of a general nature, but a problem like a failed software app update, for example, may result in your website becoming damaged or unavailable on the Internet. And the longer you wait for the support team to lend you a hand, the longer the website will be down. If you offer goods or services online, any downtime will affect your website in a destructive way and you may lose existing or potential clients. Lots of hosting providers, mainly resellers, respond to emails and tickets within twenty four hours, but in the online era that’s much too long, since visitors will rarely return to a site that isn’t working properly over a lengthy period.
One-Hour Response Guarantee in Web Hosting
If you are using any of our web hosting and you have a question or face a certain problem, you can touch base with us 24-7-365 by submitting a technical support ticket or by writing an email and we promise that you’ll receive an answer within the hour. If the issue can be solved, we’ll do it before we reply, while if there is something that you have to do on your end, we’ll supply you with all the needed information – what workable solutions to try out, what settings to check, and so on. Usually, you will get a response within less than half an hour, which implies that waiting for hours on end or even for more than one day to receive assistance is something out of the question. Our sixty-minute reply guarantee applies to any question that you may have – billing, general or technical.