Though this is not the most importantaspect in order to distinguish a trustworthy web hosting company from a bad one and a reseller from an actual provider, having the option to call and speak with a live person is an indicator that you are not dealing with a one-person service provider and that you can get in touch with someone whenever you need assistance. The telephone support for web hosting services may range from standard to expert, which means that the issues that can be resolved through a phone call vary depending on the particular service provider. In the general case, these issues are more basic and feature billing or 1st level tech issues because more complex tasks often need a support ticket where both you and the administrators can track what's going on with a particular issue. Nonetheless, having the option to phone call your supplier will save you lots of time and efforts for the multitude of small issues that may eventually appear when you manage your hosting account.
Phone Support in Web Hosting
Because we have live telephone support 14 hrs every day, you will be able to call us and talk to our customer support agents to get more info about the web hosting that we supply and ensure that our servers meet the system requirements for your websites prior to buying anything. For your convenience, we now have telephone numbers on as many as 3 different continents so that you can call the one closer to you - in the United States of America, the UK or Australia. If you're already an existing customer, you can phone us about general and billing issues, or even about some technical issues. If the situation is strictly technical or it needs longer time to investigate, you should go through our ticketing system, that will allow both you and our technical support crew to track the details supplied by either side.