Tech Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Each help request you send to us will be attended to within maximum one hour. In case your ticket or email requires additional assistance from an administrator, we will without delay forward it and leave a comment to notify you that your issue is being worked on. If you make use of our Optional Admin Services package, all of the server management services included there will be performed at a time of your choosing.
A Premium Support Service
We will be available to you 24–7–365 to reply to any questions that you may have connected with our Site Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also need assistance tackling server admin procedures, you can make use of our Optional Admin Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation services
An Intuitive Help Area
Our Site Control Panel was installed by default for every dedicated server. Among its functionalities is a very useful integrated knowledge base that will walk you step by step on all the tasks that you can perform. Most of the educational articles have video versions which show all the actions that you can perform in a highly illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each section of the hosting Site Control Panel.